Terms & conditions
Thank you for taking interested in Massage Pronto, the best way to book a relaxing professional massage in London.
Massage Pronto is a private limited company based in London
We provide a booking service for a range of massages that are performed by self-employed qualified massage therapist. In providing this booking service, Massage Pronto acts as the agent of these individual therapist . Massage Pronto has no responsibility for any Massages that you book through us: we are just involved with the booking process..
Please understand that the term “Massage” means well-being and get rid of stress/relaxation and does not relate to the legal definition of Article R4321-3 of the Code of public health. Therefore, it shouldn't be seen as medicine
We have a vast amount of massage Services covering the whole of London you can search on our Website and purchase Massage / personal training from our employee's.
you must be 18 years old and above in order to use the Services .
Please do not request or suggest any sensual massage with our massage therapist as we do not provide such service.
Book a massage therapist and select what time suits you.
we will ask for your payment details at the time of booking and payment will be collected immediately.
A full payment is needed when booking a massage.
When you have booked one of our massage treatments you will receive confirmation of your appointment via email.
By making a booking, you are responsible for:
That you contact us before making a payment as we need to make sure that we have availability in the location/ room that you need.
correct payment for the service.
The correct information is provided at the time of booking. If you Fail to provide correct information then it could result in rejection of the booking , any cancellation of your booking or an inability of the booked Independent Practitioner to provide the massage as requested. Such failure could also result in loss or incorrect delivery of your booking confirmation.
ensure the massage therapist has access to your chosen Premises which must, in all cases, represent a suitable with enough space so the massage can be performed, with all appropriate facilities (including, the correct lighting and heating)
Making sure the health and safety of the massage therapist is effective whilst at your chosen location.
Book in advance to avoid any potential disappointment
Cancellations & Refunds
The Article L.221-28 of the code of consumption, states that a consumer doesn't have any statutory right to cancel a booking made for a service delivery related to any leisure activities.
Acknowledge that you do not have the statutory right to cancel a booking made for a Massage service. However, you do have a contractual entitlement to cancel any booking you have made with a Massage Therapist through us in the following circumstances and on the described terms. You have to share with us your intention to cancel the booking via our website customer service client.
If you have a cancellation right as mentioned above, then refunds will be made in approximately the 1-2 days following the date when you cancelled the booking. refunds will be returned using the same payment method as the one used for the payment.
You will also be charged the full massage Fee by us if you:
Cancel a booking other than as stated above;
Attempting to cancel a booking on or after massage Appointment Time; or
Fail to attend a booking at the Massage Appointment Time and/or at the chosen Premises
A cancellation fee will be charged in order to compensate the Massage Therapist because it is not reasonable to expect that the Massage Therapist to be able to provide Massages at another booking where you cancel with short or no notice.
Cancellation fees could be in our absolute discretion be waived where you have been unable to cancel a booking with no incurring the cancellation fee for a genuine reason which were outside of your control. Then cancellation fees can be waived by us, we act as agent of the Massage Therapist who is the primary in supplying the Massage Services.
Massage Pronto provide the service booked by you, the customer. However some circumstances beyond are control may prevent this, things such as :
severe weather conditions
Road traffic accidents
Unforeseen traffic delays
Vandalism & terrorism
Problems caused by other clients
Industrial action by third parties
If it was not possible to provide the booked service at the time need due to one of the stated reasons, we will reschedule your booking for another time that is suitable for you. If this is not possible, a voucher of the same value of the delayed appointment will be given to reclamation with us for up to 3 months.
Massage Pronto will not incur any liability whatsoever in the event of delays out of our control.
Feel free to contact us if you have any further questions or suggestions.